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FAQ
You've got questions. And, we've got answers.
Does the GDPR affect Social Animal and is Social Animal GDPR compliant?
Yes. GDPR puts in place new standards for anyone holding or processing the data of EU citizens. Most services process data in some way and Social Animal is no exception. Yes. Social Animal is GDPR compliant. For more information, please read our Privacy Policy.
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How can I contact Social Animal support?
For inquiries, you can access live chat or email us at hello@socialanimal.com. You can also Tweet us.
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Does Social Animal have an affiliate program?
Yes, Social Animal’s Affiliate Program offers 3 subscription plans where every user is billed on a monthly basis. Earn a 25% commission after every referral. Earn up to $125 per month for a single referral, and that’s $1500 per year. For more information and to join our affiliate program, click here.
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How do I sign up for a free trial?
To try Social Animal for free for 14 days, click here. No credit card required. You can also view our pricing plans here.
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Can I cancel my subscription anytime?
Yes. You can cancel your subscription at any time. After your free trial, you’ll be given the choice to pick a plan and enter your payment info. Then you will be billed monthly but you will be able to cancel whenever you want. Please note that if you cancel before the end of a billing period, you’ll retain access until the billing period is over. Can I switch plans during the trial or in the middle of my subscription?
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How do I delete my Social Animal account?
It is quite easy to delete your account. All you have to do is go to "General Settings" in your account and select "Remove account" Please note: You will lose all your account data (saved articles, influencers, tracked URLs etc) permanently and you will not be able to sign up to Social Animal using the same email address.
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Is Social Animal free?
Social Animal offers a Free 14-day trial for everyone. View our pricing plans or Request a demo to discuss how Social Animal can benefit your brand.
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How do I cancel my free trial?
Your free trial lasts for 14 days. At the end of the trial period, you will be given the option to subscribe to a paid plan. If you’d like to cancel your trial early, click here to send a message to our support team and we’d be happy to assist.
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